Help
How can we help?
Short answers to what members ask most. Search, or scan the list.
Getting in
I can’t get in, or I never got my link
Your account was set up from an invitation or a purchase. Here is where each one lands.
- If you were given a Pass link, open it, enter your email, and use the email we send you to set up your account. The link in that email is the way in — there is no separate sign-up page.
- If you bought a plan, check your inbox for the email with your account link. It came from Job Sweet Job.
- Already set up? Go to Log In at the top of any page. You can sign in with Google or with a code we email you.
- Nothing in your inbox? Check spam, then write to us with the email address you used and we’ll resend it.
What does my Pass include?
A Pass opens Job Sweet Job for you for a set time. What you get is on the Pass page you were sent.
- Your Pass page (the link you were given) says which plan it opens and when it ends.
- While it is on, everything in that plan works: your Market Report, your Monday results, tailoring for the top-scoring jobs, and the Hot Takes that come with it.
- If your Pass has an end date, pick a plan when it ends if you want to keep going. Your account and documents stay.
Your profile and résumé
Where do I upload my résumé?
On My Profile, in the Resume card near the bottom of the page.
- Open My Profile from the menu.
- Scroll to the Resume card. Choose a PDF, Word (.docx) or text file; we read it as soon as you pick it.
- Save your profile. The first time you finish your profile, your first search runs right away.
- Uploading a new résumé replaces the one on file. Documents we already made for you stay in My Documents.
Results, tailoring and Hot Takes
I updated my résumé. Why didn’t my results change?
New results come every Monday. A new résumé is used from the next Monday run on.
- Your first results run when you finish your profile. After that, new results arrive every Monday morning.
- A résumé you upload during the week is used by the next Monday run. The results already on your page were made from the résumé you had then.
- Want a document redone now with your new résumé? Use Re-tailor on that job (see the next answer).
- Want a job we didn’t find? Paste the posting into a Hot Take.
Can I redo a tailored résumé?
Yes. Every tailored job comes with free re-tailors, and they use your current résumé.
- Open the job in Weekly Results or Hot Takes and choose “Re-tailor · free”. It uses the résumé on your profile right now.
- Every tailored job comes with free re-tailors — 1 on Essentials, 2 on Professional, 3 on Premium. When they are used up, another version costs a Hot Take.
- Your earlier documents stay in My Documents; nothing is overwritten.
My tailored résumé is shorter than the one I uploaded
Tailoring leads with what the job asked for and never invents experience. If whole sections are missing, re-tailor it.
- A tailored résumé is written for one posting, so it leads with what that job asked for. It should still carry your work history and education.
- Anything we could not support from your résumé is listed under “What we left out” on the result, so you can see what changed and why.
- If a section is missing, choose “Re-tailor · free” on that job. If it is still wrong, write to us with the job title and we’ll look at it.
What is a Hot Take, and how many do I have?
A Hot Take is for one job you found yourself. Your balance is on the Hot Takes page.
- Paste the posting into Hot Takes. We tell you how you fit and write the résumé and cover letter for that job.
- Memberships come with Hot Takes every month, and unused ones carry over. The count on the Hot Takes page is what you have now.
- Need more? One Hot Take is $10, the same price for everyone, from the Hot Takes page.
- Tailoring for the top-scoring jobs in your Monday results is included — it never uses a Hot Take.
Your membership
I paid, but the app says I don’t have access
Usually a sign-in with a different email. Here is how to check.
- Sign in with the same email address you used at checkout. A purchase made with one address does not open an account made with another.
- Your plan and invoices are on Account Settings. If the plan is there, you’re in; refresh the page.
- If the plan is not there within an hour of paying, write to us with the email you paid with. We’ll sort it and reply by email.
How do I cancel?
In the app, under Account Settings → Membership. Your membership stays on until the end of the month you’ve paid for.
- Open Account Settings and find Membership.
- Choose “Cancel membership”. It stays on until the end of the month you’ve paid for, nothing more is charged, and you can undo it before then with “Keep my membership”.
- After that, your account, your reports and every document we built stay yours.
- A three-month purchase does not renew, so there is nothing to cancel.
How do I delete my account and data?
Write to us and ask. We delete your account and everything we made for you.
- Send us a message from the contact page that starts with “Delete my account”, signed in if you can.
- We delete your profile, your résumé, your results and every document, and we confirm by email when it is done. We keep a note not to email you again, and the payment records our books require.
- Want to keep anything? Download it from My Documents first.
More common questions
How do I apply for a job you matched me with?
Use the Apply link on the job. It takes you to the employer's site, or the board where the job was posted, and you apply there. Job Sweet Job never applies for anyone. When you've applied, tap "I applied" so the job goes on your board.
What if a posting is gone or out of date?
It happens. Postings come from outside sources, and some get filled, pulled or reposted. If the link is dead or the job is closed, skip it and move to your next match. If it's already on your board, move it to Archived.
Can I reuse a tailored résumé for another job?
You can. It's yours. But it was written for one posting and leads with what that job asked for, so read it against the new posting before you send it. If the other job is one of the top-scoring jobs, tailoring it is included. If you found it yourself, a Hot Take will tailor it.
How long do you keep my results and documents?
They're kept while your account is active. Everything we've made for you is in Documents.
How do I sign in, or reset my password?
Use Log In at the top of the page. Sign-in is run by Clerk, the service we use for accounts. If you forgot your password, choose "Forgot password?" on the sign-in screen and follow the email it sends.
What is a Hot Take?
A Hot Take is for one job you found yourself. You paste in the posting, and we tell you how you fit and write a résumé and cover letter for that job. It's $10, the same price for everyone, and memberships come with some every month.
What's included with a membership?
Your weekly matches, and tailoring for the top-scoring jobs. Tailoring a résumé and cover letter for one of the top-scoring jobs is included, no Hot Take needed. Every tailored job comes with free re-tailors (1 on Essentials, 2 on Professional, 3 on Premium); after those, another version uses a Hot Take. See the plans
Can I pay for three months at once?
Yes. Every plan can be bought for three months in one payment — Essentials $150, Professional $252, Premium $507 — and it doesn't renew. All three months of Hot Takes are added the day you buy. We'll email you before it ends, and if you buy again early the new months start when the current ones end.
I bought a Market Report. Does that count toward a membership?
If you join a monthly plan within 30 days of buying your $29 Market Report, while signed in to the same account, we take $29 off your first month. It comes off at checkout — nothing to enter.
What is a Pass?
A Pass is a link someone gives you that opens Job Sweet Job for you. Open the link, enter your email, and use the link we send you to set up your account. If your Pass has an end date, pick a plan when it ends if you want to keep going.
Should I check the documents before I send them?
Yes, every time. They're drafted by AI from your résumé and the posting. You know your history better than it does, and the document goes out under your name. How the AI works